How To Personalize The esa.uploader.customerID The Default Is CustomerID

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  • Article ID:000070801


By default the esa.uploader.customerID   has  CustomerID   This is not a specific description of the account or appliance.

This ESA setting comes into play when sending logs to support.  In order for support to not get this log confused with another account a good rule of thumb is to include the account name or abbreviation of the account name.

1. Navigate to System > Support Features 
2. Choose Property Browser from the pull down
3. Fill out Name of property with esa.uploader.customerID
4. Fill out New value with the appropriate account name (please: no spaces and no special characters i.e. /&\'<"[{}~`]>)
5. Check the Confirm change box
6. Click the Submit button

Terms of use for this information are found in Legal Notices.



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