Using the Symantec Corporation support site
Symantec provides a customer-available support site you can use to learn more about FileStore features, view user documentation, download software patches, and search the knowledge base. This site can be a valuable tool for helping to research and troubleshoot problems that occur.
To view the support site:
Open a Web browser and navigate to http://www.symantec.com/support.
When the Symantec Support page displays, click the link on the page.
The Knowledge Base Search page displays.
To search the knowledge base
Enter a keyword or phrase in the field (left side).
Enter a product type in the field (right side).
Click the right arrow icon.
For example, if you enter for the keyword and for the product type, you can search the Knowledge Base cases that include Symantec FileStore errors.
Figure: Searching for FileStore errors
If you enter for the keyword and for the product type, you can search the Knowledge Base cases that include Symantec FileStore troubleshooting information.
Figure: Searching for troubleshooting tips