V-492-104-30027: Failed to change the self-encrypting drive (SED) key. Try the operation again. If the issue persists, contact Veritas Technical Support for assistance.

Article: 100065443
Last Published: 2024-05-14
Ratings: 0 0
Product(s): Appliances

Problem

Failed to change the self-encrypting drive (SED) key for "node:<hostname>" or "storage".

Error Message

Failed to change the self-encrypting drive (SED) key.

Cause

UI issues a REST API Rest API PUT /v1/security/sed/key to carry out rekey operation. As part of handling the request, if any of the following errors happen, the UI shows this error. 

   1. marshalling response fails.
   2. querying hostConfig information from the appliance fails.
   3. Appliance failed the request to re key with any error code other than 200 or 202.
   4. While sending back the marshalled data, any failure can cause this error.
   5. Ansible playbook for rekey failed with any miscellaneous errors.

 

Solution

Retry the operation one more time after a few minutes and if the issue is happening reach out to Veritas Technical support

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