Accessing My Software

Accessing My Software

Article: 100051112
Last Published: 2021-08-31
Ratings: 3 0


Learn about the requirements for accessing and downloading software through the Veritas Entitlement Management System (VEMS). This article is part of a larger document, read the full Veritas Support Services Welcome Guide here.


What is the Download Center?

The Veritas Download Center provides access to software downloads and upgrades for your purchased Veritas products. 

To access the Download Center, please visit the Support Website and select the “Downloads” tab:

Who is Eligible for Downloads?

Current Veritas customers with an active maintenance Entitlement for any Veritas product are entitled to Software Version Upgrades for any new release of that product as part of that active maintenance Entitlement. 

To download product releases and updates, customers will need to have: 

  • A Veritas Account that is linked to a Veritas Entitlement Management System (VEMS) Account.
  • An active maintenance Entitlement.
  • A VEMS Account with either Administrator or Download Software privileges.

Customers that do not keep an active maintenance Entitlement lose:

  • Free access to the latest product upgrades and fixes.
  • Access to technical support.


Upgrade Notifications

Notification of a Software Version Upgrade automatically occurs via email and within the Veritas Entitlement Management System. Each active User of a Veritas Entitlement Management System (VEMS) Account will receive the Software Version Upgrade notification unless they have opted out of receiving these notifications. These notifications also provide instructions on how to access the upgrade opportunity.


Upgrade Services

Although it is essential to maintain the most up-to-date product environment, some organizations may forgo the actual upgrade process due to time or staff constraints. If this situation is familiar, consider maximizing your product investment by purchasing Veritas Upgrade Services. Our Upgrade Services provide a structured approach to the product upgrade process, helping you achieve a smooth transition to the latest product version.

To learn more, please visit Upgrade Services.

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