Enterprise Vault SMTP Archiving does not archive e-mails listed in an e-mail header (P1) that are listed as 'Recipient'

Enterprise Vault SMTP Archiving does not archive e-mails listed in an e-mail header (P1) that are listed as 'Recipient'

Article: 100047942
Last Published: 2020-06-30
Ratings: 2 0
Product(s): Enterprise Vault

Problem

 

 SMTP Archiving does not archive e-mails as expected when the SMTP Addresses are listed as 'Recipient:'

 

Error Message

 

Note: The SMTP Addresses listed in the e-mail header (P1) is listed as 'Recipient'

 

Cause

 

Enterprise Vault expects that the SMTP Addresses listed in the e-mail header (P1) are listed as 'To:', 'CC:', 'BCC:'

 

Solution

 

 

Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

 

This issue is currently under investigation by Veritas. Pending the outcome of the investigation, this issue may be resolved by way of a cumulative hotfix or service pack in the current or future versions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see http://www.Veritas.com .

 

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here

 

 

 

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