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Enterprise Vault SMTP Archiving does not archive e-mails listed in an e-mail header (P1) that are listed as 'Recipient'
Article: 100047942
Last Published: 2021-07-23
Ratings: 1 0
Product(s): Enterprise Vault
Problem
SMTP Archiving does not archive e-mails as expected when the SMTP Addresses are listed as 'Recipient:'
Error Message
Note: The SMTP Addresses listed in the e-mail header (P1) is listed as 'Recipient'
Cause
Enterprise Vault expects that the SMTP Addresses listed in the e-mail header (P1) are listed as 'To:', 'CC:', 'BCC:'
Solution
This issue has been addressed as part of Enterprise Vault version 14.1.
Note: A new setting has been added at the site level - Advanced - SMTP settings.
- Ensure that the new setting Search custom header Recipient is set to Yes
Note: Updating site level settings may require a restart of the Enterprise Vault Admin Service
References
JIRA : 2915