Enterprise Vault SMTP Archiving does not archive e-mails listed in an e-mail header (P1) that are listed as 'Recipient'

Article: 100047942
Last Published: 2021-07-23
Ratings: 1 0
Product(s): Enterprise Vault

Problem

 

 SMTP Archiving does not archive e-mails as expected when the SMTP Addresses are listed as 'Recipient:'

 

Error Message

 

Note: The SMTP Addresses listed in the e-mail header (P1) is listed as 'Recipient'

 

Cause

 

Enterprise Vault expects that the SMTP Addresses listed in the e-mail header (P1) are listed as 'To:', 'CC:', 'BCC:'

 

Solution

 

 

This issue has been addressed as part of Enterprise Vault version 14.1.

 

Note: A new setting has been added at the site level - Advanced - SMTP settings.

  • Ensure that the new setting Search custom header Recipient is set to Yes

Note: Updating site level settings may require a restart of the Enterprise Vault Admin Service

 

References

JIRA : 2915

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