SMTP archived items are exported as MSG files by Discovery Accelerator.

SMTP archived items are exported as MSG files by Discovery Accelerator.

Article: 100047739
Last Published: 2020-06-30
Ratings: 0 0
Product(s): Enterprise Vault


Certain items that are archived into Enterprise Vault (EV)  through SMTP Archiving and stored in SMTP archives are archived as EML files but Discovery Accelerator (DA) exports them as MSG files.  This causes opening these files to throw a warning with the file name showing the EML extension and requires clicking on the OK button to open in Outlook.

Error Message

Pop-up thrown when double clicking on a file:

Opening File

You should only open files from a trustworthy source.

File: {file name here with EML extension}

Would you like to open the file or save it to your computer?

[Open]   [Save]      [Cancel]

[] Always ask before opening this type of file



The message types currently known to be affected by this issue are Bloomberg, Instant Messages and Faxes.  SMTP and Social items are exported properly with the EML file extension.



Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

This issue is currently under investigation by Veritas. Pending the outcome of the investigation, this issue may be resolved by way of a cumulative hotfix or service pack in the current or future versions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see .

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


JIRA : CFT-2841

Was this content helpful?