Collections fails to collect items that are marked secured

Collections fails to collect items that are marked secured

Article: 100046787
Last Published: 2019-12-05
Ratings: 1 0
Product(s): Enterprise Vault

Problem

Collections on a partition fails to collect DVS files, stating items are not backed up, however all items have been backed up and marked secured in the database.

Error Message

Event ID: 7133

Description:

A Partition's Collector run has finished.

Some files were not collected because they have not been backed up.
Partition Root Path: C:\Enterprise Vault Stores\Exchange Ptn3\

Cause

The collection process will check the path name of the DVS file against the path in the WatchFile table to see if items are secured.  This issue occurs due to an extra "\" character in the PartitionRootPath entry of the partition in the EnterpriseVaultDirectory database.  

In the Event ID the Partition Root Path is seen as Partition Root Path: C:\Enterprise Vault Stores\Exchange Ptn3\ when the path should be Partition Root Path: C:\Enterprise Vault Stores\Exchange Ptn3.

In a Dtrace of the StorageFileWatch process the following can be seen showing the extra "\" being used:

The Collector for Partition xxxxx determined the file C:\Enterprise Vault Stores\Exchange Ptn3\\2019\01-20\C\259\C2590122AC96B446FE4C5132CAE5C641.DVS as not safe for Collection

Solution

The Partition Root Path for the partition needs to be updated by removing the "\" character from the end of the path.  This can only be completed by updating the SQL table manually.  

Please contact Veritas Support in order to have this updated.

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