"Accelerator-enabled backup jobs fail with an error code 130" in case of protection of Nutanix AHV VM's using Hypervisor backup policy.

Problem

For a Hypervisor backup policy for Nutanix AHV VMs, all the accelerator-enabled backup jobs fail with an error code 130. Additionally, the NetBackup ‘bpfis’ process stops on the backup host with a segmentation fault (core dump).

Error Message

This is an example job detail where the issue occurred

15:14:20 - begin Application Snapshot: Create Snapshot
15:14:20 - started process bpbrm (pid=26571)
15:14:20 - Info bpfis (pid=26582) Backup started
15:14:21 - snapshot backup of client dtcrhint04.dtc.rccad.net using method Hypervisor_snap
15:15:08 - Critical bpbrm (pid=26571) from client dtcrhint04.dtc.rccad.net: FTL - terminated by signal 11
15:15:08 - Warning bpbrm (pid=26571) from client dtcrhint04.dtc.rccad.net: WRN - ALL_LOCAL_DRIVES is not frozen
15:15:08 - Info bpfis (pid=26582) done. status: 130
15:15:08 - end Application Snapshot: Create Snapshot; elapsed time 0:00:48
15:15:08 - Info bpfis (pid=26582) done. status: 130: system error occurred
15:15:08 - end writing
Operation Status: 130
15:15:08 - begin Application Snapshot: Stop On Error

Workaround

Create bpfis log directory by executing below command on backup host.
“/usr/openv/netbackup/logs/mklogdir bpfis”

Solution

Veritas engineering are aware of the issue, and a formal resolution has been made available with an Emergency Engineering Binary (EEB): ET 3988179

If this problem is experienced, please contact Veritas Technical Support to obtain the EEB for NetBackup 8.2. Install the binary on the backup host (Linux OS), which can be a NetBackup client, media, or a master server.