The StorageFileWatch process can crash when Centera Colllection is enabled

The StorageFileWatch process can crash when Centera Colllection is enabled

Article: 100046777
Last Published: 2019-12-04
Ratings: 1 0
Product(s): Enterprise Vault

Problem

When archiving to a Centera device, and Collections is enabled, the StorageFileWatch process can crash during the partition scan to check if items have been backed up.
As the StorageFileWatch process is responsible for both ingestion of items from the Collection Folder to the Centera and verifying whether items has been replicated, the crash can cause a backlog in both areas to occur.

 

Error Message

Type :        Error
Date :        09/10/2019
Time :        09:57:08
Event :        1000
Source :        Application Error
Category :    Application Crashing Events
User :        N/A
Computer :       EVSERVER.EV.LOCAL 
Description:
Faulting application name: StorageFileWatch.exe, version: 12.2.2.1526, time stamp: 0x5a1d2c51
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f7ce6
Exception code: 0xc0000409
Fault offset: 0x000a46a9
Faulting process id: 0x3ac8
Faulting application start time: 0x01d57e87de00656d
Faulting application path: D:\Program Files (x86)\Enterprise Vault\StorageFileWatch.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR120.dll
Report Id: 27953fd7-ea7b-11e9-80f3-005056ba7d84
Faulting package full name: ?
Faulting package-relative application ID: ?

 

Cause

When the Partition Scan starts to check if item has been replicated, if an item is encountered which has not yet been ingested, EV will then check whether the file still exist in the Collection Staging Area which fails as the Path to the staging area is not initialized.

 

 

Solution

Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

 

Veritas currently plans to address this issue by way of a cumulative hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the cumulative hotfix download will be added to this document when it becomes available. Please note that Veritas reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Veritas’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

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