bestop.bat hangs in Backup Exec 20.4 or above

bestop.bat hangs in Backup Exec 20.4 or above

Article: 100046414
Last Published: 2019-10-08
Ratings: 0 0
Product(s): Backup Exec

Problem

bestop.bat hangs in Backup Exec 20.4 or above.

Error Message

N/A

Cause

Backup Exec 20.4 introduced the lockdown service. The lockdown service needs to be added into the bestop.bat and bestart.bat.

Since the lockdown service has a dependency with the deduplication services, the deduplication services also need to be added into bestop.bat and bestart.bat

Solution

Workaround:

Replace bestop.bat and bestart.bat by either A or B.

A. When using the deduplication device.

A-1 bestop.bat


@echo off

echo.
echo.Stopping the Backup Exec services...
echo.

net stop BackupExecJobEngine > nul
net stop BackupExecManagementService > nul
net stop BackupExecAgentBrowser > nul
net stop BackupExecRPCService > nul
net stop BackupExecDeviceMediaService > nul
net stop BackupExecAgentAccelerator > nul
net stop PDVFSService > nul
net stop mtstrmd > nul
net stop spoold > nul
net stop spad > null
net stop BackupExecLockdownServer > nul
net stop bedbg > nul

exit


 

A-2. bestart.bat


@echo off

echo.
echo.Starting the Backup Exec services...
echo.

net start bedbg > nul
net start BackupExecLockdownServer > nul
net start spad > null
net start spoold >nul
net start BackupExecAgentAccelerator > nul
net start BackupExecDeviceMediaService > nul
net start BackupExecRPCService > nul
net start BackupExecAgentBrowser > nul
net start BackupExecManagementService > nul
net start BackupExecJobEngine > nul

exit


 

B. When not using the deduplication device

B-1 bestop.bat


@echo off

echo.
echo.Stopping the Backup Exec services...
echo.

net stop BackupExecJobEngine > nul
net stop BackupExecManagementService > nul
net stop BackupExecAgentBrowser > nul
net stop BackupExecRPCService > nul
net stop BackupExecDeviceMediaService > nul
net stop BackupExecAgentAccelerator > nul
net stop BackupExecLockdownServer > nul
net stop bedbg > nul

exit


 

B-2 bestart.bat


@echo off

echo.
echo.Starting the Backup Exec services...
echo.

net start bedbg > nul
net start BackupExecLockdownServer > nul
net start BackupExecAgentAccelerator > nul
net start BackupExecDeviceMediaService > nul
net start BackupExecRPCService > nul
net start BackupExecAgentBrowser > nul
net start BackupExecManagementService > nul
net start BackupExecJobEngine > nul

exit


 

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. While this issue may be resolved in a future major revision of the software at a later time, it is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.

References

Etrack : 3986277

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