StorageFileWatch errors "Not enough storage is available to complete this operation. (0x8007000e)"

StorageFileWatch errors "Not enough storage is available to complete this operation. (0x8007000e)"

Article: 100046327
Last Published: 2020-05-05
Ratings: 5 9
Product(s): Enterprise Vault

Problem

The StorageFileWatch (SFW) process logs the error "Not enough storage is available to complete this operation. (0x8007000e)" while SFW is actively processing.

Error Message

There are three errors that occur:

Event ID: 6796 A COM exception has been raised. |Not enough storage is available to complete this operation.  (0x8007000e) |Internal reference |{CVaultStoreDB::GetSavesetProperties}


Event ID: 7119 Secured item verification failed for one or more SIS parts of a saveset.
 

Event ID: 6592 Abnormal error occurred | |VaultId:   1936B9FCFB5AB5940829D92427C5D730F1110000evserver1 |Reference: {CStore::LocateSaveset:#609} Failed to get saveset properties from Vault Store database |

v-437-6796

v-437-7119

v-437-6592

Cause

If connectivity is lost to the Enterprise Vault (EV) databases on the SQL server while SFW is actively processing it will fail to reconnect and eventually generate the 6796, 6592, and 7119 errors and the Storage File Watch run will resume or complete even when SQL connectivity is restored. This issue can occur in instances  where the SQL server is rebooted or temporary network interruptions.  

Solution

Workaround

The Enterprise Vault Storage Service can be restarted so that the connection to SQL is restored.  This should allow the SFW process to resume processing items normally. 

Applies to

EV 12.4.1, 12.4.2, 12.5

This issue has been addressed in Enterprise Vault 12.5.1

Note: In the event of loss of connectivity to SQL during a StorageFileWatch run the errors may still appear as the design is to generate errors when connectivity to SQL is lost. However, in EV 12.5.1 the StorageFileWatch process will now reconnect once SQL connectivity is restored and retry any items that were not completed during the run. 

References

JIRA : CFT-2119

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