Enterprise Vault (EV) for Mac Office Mail App (OMA) options are not present in Outlook 2019.

Enterprise Vault (EV) for Mac Office Mail App (OMA) options are not present in Outlook 2019.

Article: 100046279
Last Published: 2019-09-13
Ratings: 0 0
Product(s): Enterprise Vault

Problem

EV for Mac OMA options do not appear in Outlook 2019. This issue has been reproduced where EV for Mac OMA options are present and working with Outlook 2016. However, after upgrading the same machine to Outlook 2019 the OMA options are no longer present. 

Error Message

N\A

Cause

This issue is currently under investigation. 

Solution

Work Around:

To work around this issue please use the EV for Mac Toolbar which is made available by installing the EV for Mac Add-ins. 

 

Veritas Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

This issue is currently under investigation by Veritas Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a cumulative hotfix or service pack in the current or future versions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see http://www.veritas.com .

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

 

References

JIRA : CFT-2160

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