Enterprise Vault (EV) for Mac Office Mail App (OMA) options are not present in Outlook 2019.

Enterprise Vault (EV) for Mac Office Mail App (OMA) options are not present in Outlook 2019.

Article: 100046279
Last Published: 2020-02-26
Ratings: 0 2
Product(s): Enterprise Vault

Problem

EV for Mac OMA options do not appear in Outlook 2019. This issue has been reproduced where EV for Mac OMA options are present and working with Outlook 2016. However, after upgrading the same machine to Outlook 2019 the OMA options are no longer present. 

Error Message

N\A

Cause

This issue is currently under investigation. 

Solution

Currently, Office Mail App is not supported with the Mac Operating System. While it appears to work with versions of Outlook prior to 2019 on Mac OSX it is still not officially supported. 

 

For Mac OSX only the EV for Mac Add-in is supported. Please use the EV for Mac Tool bar. 

 

 

References

JIRA : CFT-2160

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