Folder Sync fails to sync disabled archives: An error occurred sending the Mailbox information to the Web Service

Folder Sync fails to sync disabled archives: An error occurred sending the Mailbox information to the Web Service

Article: 100046273
Last Published: 2019-09-12
Ratings: 1 0
Product(s): Enterprise Vault.cloud

Problem

An error occurred sending the Mailbox information to the Web Service is reported in Folder Sync (FS).

Error Message

In the AsProcess log at the default log location (C:\Program Data\Vault Solutions\Archive Accelerator) the following error can be seen:

** Exception Details **
System.Web.Services.Protocols.SoapException: LOWS1120:Account is disabled.
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at VaultSolutions.ArchiveAccelerator.Synch.LiveOfficeSyncFolderWS.AdminService2.SynchronizeFolderChanges(FolderDeltaSet folderDeltaSet)
   at VaultSolutions.ArchiveAccelerator.Synch.SynchTrans.SendItems(MailboxSyncRow mailbox, transType mbxORfolder)
2019-09-03 12:37:57.216 [(T04) VSLLC:CustomSynch:AsProcess07:Schedule(4):Event] - Error 10015(errSSSendInfoToWebService): An error occurred sending the Mailbox information to the Web Service.
 

Cause

The account needs to be enabled for archiving and Personal Archive (PA) in order for FS to be able to synchronize it.

Solution

If the account needs to be synchronized by FS, enable it for archiving and PA, if not, deselect the mailbox for folder synchronization

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