Some produced items appear blurry and larger than expected

Some produced items appear blurry and larger than expected

Article: 100046253
Last Published: 2019-09-10
Ratings: 0 0
Product(s): eDiscovery Platform

Problem

Multiple files were selected for a production.  This included parent emails, their attachments and their embeddings.  After producing them, some of the images appear to be blurred and very large.

Error Message

N/A

Cause

When items are produced, if an embedded image is selected, that image will be blown up to full page size.  If the image was very small, then it will appear blurred when viewed.

Solution

This is expected behavior.  Support recommendation is to either deselect the embedded images for production or simply zoom out on the resulting images to reduce how blurry they appear.

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