"unable to process request (228) " when trying to add clients or open the policy pane in the Java GUI.

"unable to process request (228) " when trying to add clients or open the policy pane in the Java GUI.

Article: 100046021
Last Published: 2019-10-08
Ratings: 0 0
Product(s): NetBackup

Problem

Issue: When attempting to edit policies receive policy management error stating, "Could not get list of client hardware and operating systems supported by the server, master-xxx(our Master Server). Reason: unable to process request (228) You will be unable to configure clients for master-xxx

Cause

Client hardware and Operating system are fetched from "/usr/openv/netbackup/client" on the master server

#ls -l   may reveal an empty or corrupted /usr/openv/netbackup/client directory

Solution

Restore the entire directory from a backup or a similar master server running same NBU version

Ideally it should look like below:

[/usr/openv/netbackup/client]
(10:53:55) % ls -ltr
total 64
drwxr-xr-x  3 root bin  4096 May 23  2014 NDMP/
drwxr-xr-x  3 root bin  4096 May 23  2014 Novell/
drwxr-xr-x  5 root bin  4096 May 23  2014 OpenVMS/
drwxr-xr-x  8 root bin  4096 May 23  2014 Windows-x86/
drwxr-xr-x  3 root bin  4096 May 23  2014 HP-UX-IA64/
drwxr-xr-x  3 root bin  4096 May 23  2014 RS6000/
lrwxrwxrwx  1 root root   10 May 23  2014 HP9000-700 -> HP9000-800/
drwxr-xr-x  3 root bin  4096 May 23  2014 HP9000-800/
drwxr-xr-x  4 root bin  4096 Jul 13  2015 INTEL/
drwxr-xr-x  4 root bin  4096 Jul 13  2015 MACINTOSH/
drwxr-xr-x 14 root bin  4096 Feb  4  2017 Windows-x64/
drwxr-xr-x  4 root bin  4096 Sep 11  2017 Solaris/
drwxr-xr-x 10 root bin  4096 Apr  3  2018 Linux/
drwxr-xr-x 16 root bin  4096 Sep 12  2018 ./
drwxr-xr-x  4 root bin  4096 Sep 12  2018 Linux-ppc64le/
drwxr-xr-x  6 root bin  4096 Sep 12  2018 Linux-s390x/
drwxr-xr-x 16 root bin  4096 Jul 24 06:48 ../
 

Was this content helpful?