An UNKNOWN_PROTOCOL error may be returned when attempting to create Placeholder Files on a VNX target

An UNKNOWN_PROTOCOL error may be returned when attempting to create Placeholder Files on a VNX target

Article: 100045738
Last Published: 2019-06-12
Ratings: 0 0
Product(s): Enterprise Vault

Problem

During File System Archiving (FSA) placeholder creation the UNKNOWN_PROTOCOL error is returned when using an HTTPS secondary connection on the VNX.  

Error Message

The following error will be seen in the FSA task report file when Reports are set to Full on the archiving task properties. 

*** Error *** - Error making file: \\?\UNC\vnxserver.domain.com\share\folder\filename.doc a placeholder file. UNKNOWN_PROTOCOL    

Cause

This issue affects Enterprise Vault version 12.3.0 and higher.  It is caused by an issue resolving the HTTPS secondary connection path on the VNX. 

Solution

Archiving of files from the file server is not affected by this issue. If possible, an HTTP secondary connection can be used as a workaround to allow for placeholder files to be created properly.  

Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.  

Veritas currently plans to address this issue by way of a cumulative hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the cumulative hotfix download will be added to this document when it becomes available. Please note that Veritas reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Veritas’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

References

Etrack : 3979187

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