[Error] V-123-49 Operation Failed. (Status 114) is seen when we try to perform BMR related operations using the Netbackup Java admin console

Problem

The master server was successfully upgraded to Netbackup 8.1.2 recently.

The Netbackup Java admin console shows an error and prevents the user from performing any BMR related operations under Bare Metal Restore Management.

The same error is seen if we attempt any BMR operation using command line

Error Message

[Error] V-123-49 Operation Failed. (Status 114)

Cause

Inconsistency between the BMR database password and vxdbms password entry

Log Analysis

bmrd log snip

bmrd 119 PID:3740 TID:12540 File ID:119 [No context] 2 [read_legacy_touch_file] Found D:\Program Files\Veritas\NetBackupDB\data\vxdbms.conf; requested from (../vxdbms_conf.cpp.1511).
bmrcommon 128 PID:3740 TID:12540 File ID:119 [No context] 1 [DbInterface::DbInterface()] Failed to connect to BMRDB. Msg=[Sybase][ODBC Driver][SQL Anywhere]Invalid user ID or password
bmrd 119 PID:3740 TID:12540 File ID:119 [No context] 6 [bmrd.cpp:HandleDatabaseOp()] calling readXml, OrigBufLen = 439 and operation = 10

============================
bmrs log snip

[Debug] NB 51216 bmrcommon 128 PID:6084 TID:7652 File ID:123 [No context] 1 [CBmr::queryRequest(colClause, TableClause, WhereClause)] BmrOps BMROP_QUERY, BMROP_DB, failed In CBmr::queryRequest. rc =79
[Debug] NB 51216 bmrcommon 128 PID:6084 TID:7652 File ID:123 [No context] 6 [CBmr::queryRequest(colClause, TableClause, WhereClause)] Exiting, rc=79
[Debug] NB 51216 bmrs 123 PID:6084 TID:7652 File ID:123 [No context] 4 [query.cpp:ExecSqlQuery] Failed to query database (rc =79)
[Application] NB 51216 bmrs 123 PID:6084 TID:7652 File ID:123 [No context] [Error] V-123-49 Operation failed.
[Debug] NB 51216 bmrs 123 PID:6084 TID:7652 File ID:123 [No context] 5 [bmrs.cpp:bmrmain()] Exiting, line=1232, rc=EC_error

Solution

A manual reset of the Netbackup database password should resolve this issue

Note:

As part of the security changes introduced in Netbackup 8.0, during the upgrade to 8.x, any existing NetBackup databases which still have the default password are updated with a new, randomly generated and encrypted password. If you changed the password on the NetBackup database from the default value, no changes to the password are made. This password is used for NBDB and BMRDB and for all DBA and application accounts.
The password is encrypted and stored in the vxdbms.conf file.

Related Knowledge Base Articles

Changing the NetBackup database password

https://www.veritas.com/support/en_US/doc/18716246-132504715-0/v41725295-132504715

Changing the DBA password using the NetBackup Database Administration utility

https://www.veritas.com/support/en_US/doc/18716246-132504715-0/v41637285-132504715