Messages are added to the Saveset table with IdDateTime in the 17-1800s

Messages are added to the Saveset table with IdDateTime in the 17-1800s

Article: 100045042
Last Published: 2019-03-14
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Archived items are being added to the saveset table with an IdDateTime in the 1700 and 1800s. This causes Expiry to expire items improperly when expiring by Mail Date and Not Archive Date.

Cause

This normally occurs when the messages are coming in from a 3rd party source and, for some unknown reason, the Delivery Dates on the message are formatted with years above 10000. This results in formatting the timestamp incorrectly to be used in the IDDateTime value in the saveset table and Date entry in the saveset.

Solution

This issue is currently being considered by Veritas Technologies LLC to be addressed in the next major revision of the product.  There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.  Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

References

JIRA : CFT-1806

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