When installing/adding Backup Exec licenses the installation wizard hangs

When installing/adding Backup Exec licenses the installation wizard hangs

Article: 100044739
Last Published: 2019-01-25
Ratings: 0 2
Product(s): Backup Exec

Problem

When adding Backup Exec 20.x licenses, the installation wizard will hang and msiexec will be stuck between 30-50% CPU usage.

Backup Exec is installed in Trial mode and licenses are being added via the "Install Features and Licenses on this Backup Exec Server" option.

Issue is seen when:
- many license files (.slf) are being added at the same time.
or
- a new feature, option or language, is being added after the workaround (explained under Solution) has been applied successfully.

 

Solution

A hotfix is now available for this issue in the current version of the product mentioned in this article. Refer to the Hotfix link under Related Articles to obtain the hotfix needed to resolve the issue.

Backup Exec 20.5 Patch Update  (100043577)

 

WORKAROUND:

Install the licenses in batches, as example; five at the time.
or
Install the licenses by option, as example; first the BE Server, then all Remote Agent licenses, then all the Database agent licenses, then all the VMWare/Hyper-V agent licenses and so on.

 

 

 

References

Etrack : 3969132

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