Excessive NBPEM log data is consuming disk space

Article: 100044598
Last Published: 2018-12-24
Ratings: 6 4
Product(s): NetBackup

Problem

On the master server, NBPEM log data is consuming an excessive amount of disk space.

Error Message

There are no exterior error messages.

The problem is noted when the disk where NBPEM logs reside is filling-up.

Examining the nbpem log there's a flood of log activity that occurs many times per second.

 

Command to view NetBackup Policy Execution Manager (NBPEM) OID116 log data.

Windows:

C:\Program Files\Veritas\NetBackup\bin\vxlogview -p nb -o 116 -d all

Unix:

/usr/openv/netbackup/bin/vxlogview -p nb -o 116 -d all

The repeating pattern looks similar to this example:

0,51216,116,116,906816029,1540399124985,8685,139970937759488,0:,126:(ID:0x7f4d4c0d78d0) NBProxy::mailClientStatus preCallProcessing requested call to be considered for retry(PemCORBACall.cpp:79),24:PemCORBACall::invokeCall,1

Log location:

Windows:
C:\Program Files\Veritas\NetBackup\logs\nbpem

Unix:
/usr/openv/var/logs/nbpem

 

Cause

There's a defect in NBPEM that's triggering infinite error logging (at any debug level) when it fails to send an email.

Work Around:

Manually delete old file records from a command line.

Windows:
"C:\Program Files\Veritas\NetBackup\bin\vxlogmgr" -d -F

Unix:
/usr/openv/netbackup/bin/vxlogmgr --del --flush

If the work around is not possible, a supported hotfix has been made available for this issue. Please contact Veritas Technical Support referencing this document and Etrack 3959764 (8.1) or Etrack 3966324 (8.1.1) or Etrack 3967380 (8.1.2) to receive an Emergency Engineering Binary (EEB) containing a fix for this issue. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.

Veritas Technologies LLC currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.

 

References

Etrack : 3967380 Etrack : 3966324 Etrack : 3959764

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