Accelerator Search Criteria does not list all Retention Categories

Accelerator Search Criteria does not list all Retention Categories

Article: 100044382
Last Published: 2019-03-14
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Enterprise Vault (EV) Compliance Accelerator (CA) and Discovery Accelerator (DA) have the ability to use EV Retention Categories as part of a Search Criteria. In some cases, not all Retention Categories will be listed for selection, even though the Retention Categories are visible in the EV Vault Admin Console (VAC). Running a Directory Synchronisation by restarting the Enterprise Vault Accelerator Manager Service (EVAMS) displays Error Event ID 302, as listed below. A DTrace of the AcceleratorService process will also display an error, as listed below.

 

Error Message

Event Log entry:

Log Name: Veritas Enterprise Vault
Source: Accelerator Service Processor
Event ID: 302
Level: Error
Description:
APP AT - Customer ID: X - An Error has occured when inserting Site to be search on. System.OverflowException: Value was either too large or too small for an unsigned byte.
   at System.Byte.Parse(String s, NumberStyles style, NumberFormatInfo info)
   at System.Convert.ToByte(String value)
   at KVS.Accelerator.Search.RetentionCategories.UpdateRetentionCategories(String KVSSiteEntryID, String Name)

   
DTrace log entry:

[1234]    (AcceleratorService)    <5678>    EV:L    {CBaseDirectoryServiceWrapper::CreateAndPopulateVaultObjectEx} Number of records [X]
[1234]    (AcceleratorService)    <Vault Directory Synchronization:5678>    EV-H    {-} Exception: Error Search_RetentionCat_InsertError Info:{AcceleratorEvent} {C1} An Error has occured when inserting Site to be search on. System.OverflowException: Value was either too large or too small for an unsigned byte.
|   at System.Byte.Parse(String s, NumberStyles style, NumberFormatInfo info)
|   at System.Convert.ToByte(String value)
|   at KVS.Accelerator.Search.RetentionCategories.UpdateRetentionCategories(String KVSSiteEntryID, String Name)
Diag: Type:System.Exception ST: Inner:None

 

Cause

The issue is caused by having a large number of Retention Categories configured in the VAC. The total size calculation includes the Retention Category names and descriptions, therefore the actual number of Retention Categories that trigger this issue may vary; however this number is typically over 250 to 275 Retention Categories.

 

Solution

This issue has been addressed in the following release(s):

Enterprise Vault 12.4.1
https://www.veritas.com/support/en_US/article.100044436

 

References

JIRA : CFT-1643

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