Problem
After an upgrade to Enterprise Vault 12.2 or 12.3, FSA Reporting Scan can fails every time for every archive
Error Message
The following error is logged in the Enterprise Vault Event Log:
Type : Error
Event : 24636
Source : Enterprise Vault
Category : FSA Reporting Service
Computer : EV Server
Description:
Error obtaining archive information of the drive \\FileServer1\Share1: Exception while adding Archive XML data, reason: The operation completed successfully.
V-437-24636
Dtrace snippet of the FSAReportingService process:
(FSAReportingService) <4912> EV:H CScan::AddArchiveInformation current ArchiveName :User1
(FSAReportingService) <4912> EV:H CScan::AddArchiveInformation current ArchivePath :\\FileServer1\Share1\User1
(FSAReportingService) <4912> EV:H CScan::AddArchiveInformation current ArchiveVEID :1234567892WEE2232RR5343FE6A0D91110000EVServer
(FSAReportingService) <4912> EV:L FormatError
(FSAReportingService) <4912> EV:H CScan::AddArchiveInformation Exception occurred while processing Archive XML data.
(FSAReportingService) <4912> EV:H CScan::AddArchiveInformation Unable to obtain Archive data for: \\FileServer1\Share1\User1
Solution
This issue has been addressed in the following release available from Downloads:
Enterprise Vault 12.4 or later
Related Knowledge Base Articles
References
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