Veki driver cannot be loaded during upgrade of VRTSvxvm

Problem

Upgrade of VRTSvxvm failed.

Error Message

• The appliances are rolled back automatically and rebooted. The Manage > Software > UpgradeStatus CLI command shows "Rollback is done." after a reboot.

• The /log/upgrade_upgrade_log_7.4.2_yyyy_mm_dd shows:

  vuf_main->vuf_yum_operation:303) failed to upgrade from access-stable, command "yum -c /opt/IMAppliance/vuf/yum/yum.conf --disableplugin=subscription-manager --enablerepo=access-stable -y update VRTSamf ... ... ... VRTSvxvm": returned 1

  
  The /log/vos/vuf.log file shows:

  + '[' -z 'Red Hat Enterprise Linux Server release 7.5 (Maipo)' -a -z '' ']' + lsmod + grep -q veki + modprobe veki + '[' 1 -ne 0 ']' + cpilog 'WARNING: Veki driver is not loaded.' + echo WARNING: Veki driver is not loaded. + /usr/bin/tee -a /etc/vx/.cpi_vm_rpm_msg WARNING: Veki driver is not loaded. + exit 1 D: %pre(VRTSvxvm-7.3.980.000-RHEL7.x86_64): waitpid(28940) rc 28940 status 100 error: %pre(VRTSvxvm-7.3.980.000-RHEL7.x86_64) scriptlet failed, exit status ONE (1) Error in PREIN scriptlet in rpm package VRTSvxvm-7.3.980.000-RHEL7.x86_64 error: VRTSvxvm-7.3.980.000-RHEL7.x86_64: install failed

Cause

Veki driver cannot be loaded when upgrading VRTSvxvm.

Solution

Re-run the upgrade using the Manage > Software > Install  CLI command.