How to use the Backup Exec Appliance “Exchange” program

How to use the Backup Exec Appliance “Exchange” program

Article: 100043526
Last Published: 2020-05-21
Ratings: 1 2
Product(s): Backup Exec

Description

The Backup Exec Appliance “Exchange” Program provides customers with a 5 TB Capacity License of the most recent version of Backup Exec in exchange for the removal of a Backup Exec 3600 appliance from service.

Backup Exec Appliance End of Support

Veritas announced the end of sale for the Backup Exec 3600 appliance in October 2014, and ceased selling the Backup Exec 3600 appliance on January 5, 2015. Backup Exec 3600 appliances sold prior to that date included Backup Exec 2010, 2012, 2014 or 15 depending on the date of the appliance purchase. Appliances running Backup Exec 2010 R3, 2012 (Appliance R2) or 2014 (Appliance R3) could be upgraded to Backup Exec 15 (Appliance R4) as part of an appliance upgrade (see Article 100037559).

Support for the Backup Exec 3600 appliances running Backup Exec 15 ended on 7 November 2019 (see Veritas product EOSL).

Backup Exec appliances may be configured to receive software and security updates using Symantec LiveUpdate. However, support for LiveUpdate ended 2 May 2018 (see Article 100041552). Any updates to Backup Exec on a Backup Exec 3600 appliance must be installed directly on the appliance using RDP. 

On 1 June 2018, Veritas discontinued the availability of Veritas AutoSupport (Call Home) functionality for older appliance platforms that have reached software and/or hardware End of Support Life, including the Backup Exec 3600 Appliances (see Article 100042789). Veritas recommends that you disable the Call Home functionality on these appliances to avoid alerts or errors by following the steps in Article 100042772.

“Exchange” Program

With the release of Backup Exec 16, the Backup Exec 3600 appliances could no longer be upgraded and an “exchange” program was announced. The “exchange” program has been updated for Backup Exec 20 Bronze, Silver and Gold licensing (see Backup Exec 21 Licensing Guide). This program provides customers with a 5 TB Capacity License for the most recent version of Backup Exec (currently Backup Exec 20.1) in exchange for the removal of a Backup Exec 3600 appliance from service. In order to accomplish this “exchange”:

  • Customers can choose between Bronze, Silver or Gold perpetual offerings
  • If the customer wishes to migrate in the middle of their current maintenance period, they must forfeit the remaining support period. No credit will be given for unused support
  • Support for Backup Exec 15 requires an Extended Technical Support (ETS) agreement. If the customer has an active ETS agreement and completes the upgrade to BE 20.1 which does not require ETS, they must forfeit the remaining ETS support period. No credit will be given for unused ETS support.
  • Customers must complete a Certificate of Removal from Service form (attached) that states that the Backup Exec 3600 appliance hardware will be removed from service and subsequently Veritas will no longer be responsible for maintaining the Backup Exec 3600 appliance. Any unused appliance support will be forfeited and no credit will be given for unused appliance support.
    • Certificate requires the serial number(s) that is on the BE Appliance hardware
    • Signature on the certificate must be a handwritten signature. Electronic signatures are not accepted
    • This form must be attached to the Purchase Order for a maintenance agreement for the new Bronze, Silver or Gold perpetual license

Backup Exec 3600 – Data Migration

Customers running the Backup Exec 3600 appliance who wish to migrate their existing jobs and backup data to new hardware can follow the steps provided in the technical articles listed below as appropriate for their environment. Backup Exec 15 can be upgraded to 21 after the migration is complete. The Veritas Entitlement Management System (VEMS) portal allows customers who have a valid entitlement to download most older versions of Backup Exec. This allows customers to download Backup Exec 15 to install on new hardware, complete a migration of the Backup Exec database and catalogs to the new hardware, then download Backup Exec 21 to upgrade the migrated installation of Backup Exec 15. Backup data stored on appliance drives can be duplicated to new storage locations. Required backup sets should be duplicated to new locations before upgrading Backup Exec 15 to 20.1 on the new hardware.

  • Download the Backup Exec Migration Assistant BEMA v3
  • Article 100020224 - How to migrate (move) Backup Exec from one system to another with the same version of BE, Windows and same or different computer names
  • Article 100001807 - How to migrate Backup Exec to another server with a different Windows OS version
  • Article 100020072 - How to move a Backup Exec installation from system to another on a different server with a different server name
  • Article 100012412 - How to migrate (move) Backup Exec from one computer to another using the same version of Backup Exec and Windows, and the same computer name
  • Article 100017867 - How to Copy the Backup Exec Database (BEDB) from an existing Backup Exec Server to a new Media Server with the same or different server name
  • Article 100027163 - Disaster recovery of Deduplication Disk Storage in Backup Exec 2012 and above
  • Backup Exec Administrator's Guide, Duplicating backup sets or a job history manually

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