Unable to configure multiple administrator email address from the Appliance Web Interface

Unable to configure multiple administrator email address from the Appliance Web Interface

  • Article ID:100042160
  • Last Published:
  • Product(s):Appliances

Problem

From the NetBackup appliance Web Interface notifications pane on versions 3.0, 3.1 & 3.1.1 it is not possible to set multiple email address for either the hardware or software alerts.

Error Message

"An unexpected error occurred"

Cause

Due to an error in the field validation of the web page only one email address can be added.

Solution

Veritas Technologies LLC has acknowledged that the above-mentioned issue (Etrack 3941514 ) is present in the 3.0, 3.1 & 3.1.1 version of the NetBackup Appliance code. Veritas is committed to product quality and satisfied customers.

This issue is currently being considered by Veritas to be addressed in the next revision of the product. Please note that Veritas reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Workaround

Multiple email address can be successfully added from the Appliance Command Line Interface using "Settings -> Alerts -> Email [Hardware|Software] Add"

References

Etrack : 3941514
JIRA : APPSOL-80895

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