End of Symantec LiveUpdate Services for Backup Exec on May 02, 2018

End of Symantec LiveUpdate Services for Backup Exec on May 02, 2018

Article: 100041552
Last Published: 2018-05-01
Ratings: 40 22
Product(s): Backup Exec

After May 2, 2018, Backup Exec 16 and previous versions will no longer receive automatic security and quality updates via Symantec LiveUpdate.

There is no change as how the Backup Exec product that you currently have installed will work.  Only the ability to install updates using Symantec LiveUpdate is affected.

Prior to 2 May 2018, Veritas recommends you run Symantec LiveUpdate to apply the latest available updates (if any) to your installed version of Backup Exec. 

Note: Appliance customers must use the "Manage" section of Backup Exec Appliance Web Console/GUI to perform updates via LiveUpdate.

If you cannot update Backup Exec before May 2, 2018, you can manually download updates from the Veritas Support website. To manually download available updates, see Article 000036756.

These Backup Exec versions will no longer receive automatic updates after May 2, 2018:

 Backup Exec Version  Platforms
 Backup Exec 16  x64
 Backup Exec 15  x64 and 3600 R4 Appliance
 Backup Exec 2014  x86, x64 and 3600 R3 Appliance
 Backup Exec 2012  x86, x64 and 3600 R2 Appliance
 Backup Exec 2010 R3  x86, x64 and 3600 Appliance

Updates for the Backup Exec Appliances were dependent on Symantec LiveUpdate, but are now available as separate downloads from each of the hotfix release articles. The latest supported Backup Exec version for 3600 series appliances is version 15 (R4). This, or previous versions, with an active and current license can be used as credit toward upgrading to the latest version of Backup Exec on new hardware. Any updates specific to Backup Exec on the appliance will need to be updated directly on the appliance (using RDP). The downloads for specific BE versions are listed in the related articles at the bottom of this page.

New updates are only available for Backup Exec versions that have not yet reached the End of Standard Support, currently versions 16 and 20.  For End of Support dates for Backup Exec, see Article 100038900.

Veritas is committed to providing security and quality updates using a new streamlined technology in latest version of Backup Exec. Backup Exec 20 and newer leverage Veritas Update as the new technology to receive product updates. Backup Exec 2014, 15 and 16 can be upgraded to Backup Exec 20.  Installation media for Backup Exec 20 can be downloaded from the Veritas Entitlement Management System (VEMS) or from the Backup Exec Trialware page.


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