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Office documents cannot be opened from Enterprise Vault shortcuts with SharePoint Office Online Server
Article: 100034395
Last Published: 2018-05-30
Ratings: 0 1
Product(s): Enterprise Vault
Problem
Archived Office documents that have been converted to shortcuts in SharePoint 2016 cannot be opened when Office Online Server has been configured.Error Message
The error returned is different for each type of document.Opening a Word document:
Opening an Excel document:
Opening a PDF file:
Cause
This issue is caused by a change in the request that Office Online Server creates vs. the Office Web Apps Server in previous versions of SharePoint.
Workaround
- Microsoft Office documents should be able to be opened locally if the client has the application installed.
- An alternate method is to use Enterprise Vault Search to open the item.
Solution
This issue has been addressed in the following releases:Enterprise Vault 12.2.1
https://www.veritas.com/docs/100034312
Enterprise Vault 12.3
https://www.veritas.com/docs/100041266
References
JIRA : CFT-511