Office documents cannot be opened from Enterprise Vault shortcuts with SharePoint Office Online Server

Article: 100034395
Last Published: 2018-05-30
Ratings: 0 1
Product(s): Enterprise Vault

Problem

Archived Office documents that have been converted to shortcuts in SharePoint 2016 cannot be opened when Office Online Server has been configured.  
 

Error Message

The error returned is different for each type of document.  

Opening a Word document: 
Word document

Opening an Excel document: 
Excel document

Opening a PDF file: 
PDF document

Cause

This issue is caused by a change in the request that Office Online Server creates vs. the Office Web Apps Server in previous versions of SharePoint.  

Workaround

  • Microsoft Office documents should be able to be opened locally if the client has the application installed.
  • An alternate method is to use Enterprise Vault Search to open the item.

Solution

This issue has been addressed in the following releases:

Enterprise Vault 12.2.1
https://www.veritas.com/docs/100034312

Enterprise Vault 12.3
https://www.veritas.com/docs/100041266
 

References

JIRA : CFT-511

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