Event Id 8591: Error launching EvAzUtil utility in order to upgrade the roles-based administration database. Error code: '7'
Problem
After upgrading or installing Enterprise Vault (EV), the Enterprise Vault Directory Service reports an Event ID error 8591 with the following information: Error launching EvAzUtil utility in order to upgrade the roles-based administration database. Error code: '7'
Error Message
Event Type: Error
Event Source: Enterprise Vault
Event Category: Directory Service
Event ID: 8591
Description:
Error launching EvAzUtil utility in order to upgrade the roles-based administration database. Error code: '1'
V-437-8591
Cause
This can be caused by a missing or invalid copy of an EvAzStore_Inst.xml. This file contains all of the current Roles and Tasks for Authorization Manager and should be identical to EvAzStore_Ship.xml, which is created and updated when EV is installed or upgraded.
This article also applies for Error code 1 instead of 7
Solution
Note: If one isn't available, copy EvAzStore_Ship.xml to EvAzStore_Inst.xml in the same directory. Doing such will set all Roles back to default, and reset all Roles and remove any members that were added to a Role. It is recommended to record all custom user account role assignments prior to resetting this value.
Note: Replace <EV Installation Folder> with the EV installation folder path.
3. Restart the Enterprise Vault Admin Service.
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