Backup of local C:\ fails with warning "An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes." and beremote crashes

  • Article ID:100025477
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Problem

 

GRT and non-GRT enabled backup of local drive fails with the warning below. The beremote service on the Backup Exec server also crashes .

 

Error Message

 

 

 
JOB LOG:
V-79-57344-34040 - Final error: 0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.
V-79-57344-34108 - An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes.
EVENT VIEWER:
Log Name:       Application
Source:            Application Error
Event ID:          1000
Task Category: Application Crashing Events
Level:               Error
Keywords:        Classic
User:                N/A
Computer:       COMPNAME
Description:     Faulting application name: beremote.exe, version: 13.0.4164.109, time stamp: 0x4cffac43
Faulting module name: kernel32.dll, version: 6.0.6002.18005, time stamp: 0x49e041d1
Exception code: 0xe06d7363
Fault offset: 0x00000000000176fd
Faulting process id: 0x6e8
Faulting application start time: 0x01cc155c2881e431
Faulting application path: %11
Faulting module path: %12
Report Id: %13

Cause

The backup job log shows the backup hangs on "servername - date - time" directories in the C:\Program Files\Symantec\Backup Exec\Data directory. These files/folders are created by the Agent for VMware Virtual Infrastructure (AVVI) and store temporary catalog information during the backup of virtual machines. These files/folders should be deleted after the backup of the virtual machines complete, so the files can be safely ignored or deleted. Please review TECH162686 for additional information on this known issue and Symantec’s investigation.

Solution

Delete all "servername - date - time" files/folders in the C:\Program Files\Symantec\Backup Exec\Data directory.

 

 

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