Blue screen may occur when running a GRT enabled AVVI backup to Deduplication Storage folder

  • Article ID:100025229
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Problem

At the start of the GRT (Granular Restore Technology) enabled AVVI (Agent for VMWare Virtual Infrastructure) backup job, when it is initializing, a Windows stop error may occur and the machine will reboot.

Solution

This issues is now resolved in Backup Exec 2010 R3 Hotfix 159965

 

Workaround:

Disable the VMWare stream handler in this registry key;

–       “HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\VMware Agent\Disable NTFS File Extent Mapping“

–       Set value to 1 to disable

Or turn off GRT for the AVVI backup jobs.

 

 


Applies To

Backup Exec v2010 R3

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