VMware Backup jobs might fail with Status 156 on VMware Environment 4.0 and older.

  • Article ID:100024737
  • Last Published:
  • Product(s):NetBackup


In VMware 4.0 and older environment there is an issue where the api does not have a timeout parameter, causing a request for an update from the database to timeout.

Error Message

16:25:01.616 [3236.1656] <2> onlfi_vfms_logf: INF - vmwareLogger: WaitForFilterUpdates: timeout=2 secs
16:25:03.629 [3236.1656] <2> onlfi_vfms_logf: INF - vmwareLogger: WaitForFilterUpdates: No Updates received
16:25:03.629 [3236.1656] <2> onlfi_vfms_logf: INF - vmwareLogger: BuildVmList: Accumulated data for 0 VMs, m_VmListVersion=

16:25:03.629 [3236.1656] <2> onlfi_vfms_logf: INF - vmwareLogger: RetrieveDcMorAndObjMorFromPath: SYM_VMC_ERROR:  FAILED_TO_GET_MOB
16:25:03.629 [3236.1656] <2> onlfi_vfms_logf: INF - vmwareLogger: GetObjDetails: SYM_VMC_ERROR:  FAILED_TO_GET_MOB
16:25:03.629 [3236.1656] <2> onlfi_vfms_logf: INF - vmwareLogger: CheckConnection: SSL connection NULL
16:25:03.629 [3236.1656] <2> onlfi_vfms_logf: INF - vmwareLogger: CheckConnection: Invalid soap socket

16:25:03.675 [3236.1656] <2> onlfi_vfms_logf: INF - find_vm_by_displayname: vmcGetObjDetails failed with status 18


Create the following DWORD key

Set the value to 1.

Note this setting should be removed from 7.6.x VMware Access Host.

For NetBackup 7.x:
Also create the following DWORD key:

Set the value to 4000 decimal for 4 seconds, and increase if 4 seconds is not enough.

Note: Don't no increase drastically as there is no guarantee that VC/ESX will answer especially in small installations when there is nothing to report.

For NetBackup 7.5: (You can use the 7.x registry, or the below registry)
Create the following DWORD key:
Set the decimal value to 4 (for 4 seconds).  This can be increased depending on the environment, do not set it too high as it could result in connections sticking around when the should fail.

Upgrade to VMware 4.1 or higher

Applies To

vSphere 4.0 or lower environments

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