Deduplication Engine service and Deduplication Manager service fails to start.

Deduplication Engine service and Deduplication Manager service fails to start.

Article: 100024630
Last Published: 2017-12-07
Ratings: 1 0
Product(s): NetBackup

Problem

Deduplication Engine service and Deduplication Manager service fails to start. 

Error Message

25002:
BadValue : (none)
File : C:\Program Files\Veritas\pdde\pdregistry.cfg Section : Symantec\PureDisk\ContentRouter
Entry : ConfigFilePath Reason : Empty or missing configuration directive, file not found or access denied.

 

Cause

C:\Program Files\Veritas\pdde>spad --test
Error: 25002:
BadValue : (none)
File     : C:\Program Files\Veritas\pdde\pdregistry.cfg
Section  : Symantec\PureDisk\ContentRouter
Entry    : ConfigFilePath
Reason   : Empty or missing configuration directive, file not found or access denied.
Error: 26016: Symantec PureDisk Storage Pool Authority: Initialize failure.

Found HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\PureDisk\Agent\EtcPath in registry was missing, causing the default pdregistry.cfg to be used.

Solution

Edit the registry and add in the correct location of Etc Path. Open the registry (regedit or regedt32), navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\PureDisk\Agent.

Add a new string value called "EtcPath" to include the correct path. Example: N:\Storage\etc

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

 


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