Support Statement for System Recovery and Windows 10.

Support Statement for System Recovery and Windows 10.

Article: 100023763
Last Published: 2018-11-05
Ratings: 5 6
Product(s): System Recovery

Problem

Support Statement for Veritas System Recovery (VSR) and Windows 10.
 

Error Message

For versions of System Recovery earlier than System Recovery 2013 R2 Service Pack 4, licenses will not be accepted by on Windows 10. The following message will be seen:

Info 6C8F1C25: Cannot activate this product using license key xx-xxxx-xxxx-xxxxxx. The license key is not valid.
Error EC8F17C8: Invalid serial number.
UMI:V-281-429-49558

 

If using an older version of System Recovery, the error "Unsupported Operating System" will also be seen when attempting to create a new recovery disk on Windows 10:

Solution

Software Compatibility Lists for System Recovery may be found at the following link:
System Recovery Software Compatibility Lists

Veritas System Recovery 16 and newer support Windows 10.

For System Recovery 2013 R2, upgrade to System Recovery 2013 R2 SP4 or newer (Release notes can be found here - https://www.veritas.com/docs/000099941) to get official support for Windows 10.

Information on obtaining the latest updates for each version of System Recovery may be found in the following document:
https://www.veritas.com/support/en_US/article.100011837.html

References

UMI : V-281-429-49558

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