V-225-136 Backup Exec Feature Pack installation fails with error 1310, if Backup Exec database is on remote SQL server.

V-225-136 Backup Exec Feature Pack installation fails with error 1310, if Backup Exec database is on remote SQL server.

Article: 100023674
Last Published: 2018-04-27
Ratings: 0 0
Product(s): Backup Exec

Problem

Backup Exec 15 Feature Pack installation rolls back and reports error 1310, if Backup Exec database is mounted on remote SQL server.

Error Message

ERROR: Error 1310.Error writing to file:  \\X\C$\Program Files\Microsoft SQL Server\MSSQLY.MSSQLSERVER\MSSQL\Binn\Z.tmp.  System error 0, please check that you have access to that folder.

V-225-136: The patch failed to install. Return code: 1603.

X= Remote SQL server name.
Y = SQL version number.
Z = File name.

 

Solution

Add Backup Exec computer account to the Local Administrators group in the SQL server. Then run feature pack installation.
After installation, remove the computer object from the group .
 

References

UMI : V-225-136

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