Accelerator enabled backups of Windows hard linked files to OpenStorage disk storage may cause bptm to crash.
Problem
A bptm process crash can occur when using Accelerator enabled backups with Windows clients whose file systems contain hard linked files.
This issue has only been observed with Data Domain and Sepaton storage targets.
This issue affects NetBackup Accelerator on clients running versions 7.5 GA through 7.5.0.6.
Error Message
The Job Details will include this error:child process killed by signal(27)
On the media server, the Windows Application event viewer will show:Application Error E1000
Faulting application name: bptm.exe, version: 7.500.513.209, time stamp: 0x511716ba
Faulting module name: bptm.exe, version: 7.500.513.209, time stamp: 0x511716ba
Exception code: 0xc0000005
Cause
The problem occurs in the way hard linked files are handled between bpbkar, bptm and the appropriate OpenStorage plugin where a null field was passed, causing the bptm exception.
Solution
The formal resolution for this issue (Etrack 3258959) is included in the following release:- NetBackup 7.5 Maintenance Release 7 (7.5.0.7)
References
Was this content helpful?
Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.