During a Sharepoint GRT restore, Backup Exec server Remote Agent service stops in bedssps3.dll

During a Sharepoint GRT restore, Backup Exec server Remote Agent service stops in bedssps3.dll

Article: 100014492
Last Published: 2018-03-08
Ratings: 0 1
Product(s): Backup Exec

Problem

Performing a GRT restore of SharePoint 2013 date may result in the Remote Agent service on the Backup Exec server stopping. A Windows event will show:

Error Message

Event message: Faulting application name: beremote.exe, version: 14.1.1786.1059, time stamp: 0x540f3294
Faulting module name: bedssps3.dll, version: 14.1.1786.1059, time stamp: 0x540f3254
Exception code: 0xc0000409
Fault offset: 0x0000000000160db4
Faulting process id: 0x2a98
Faulting application start time: 0x01cfed2d4a3bf82d
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\bedssps3.dll

Solution

This issue is resolved in Backup Exec 15 or later versions. 


To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.
 
Note:  Veritas continues to focus on the current release and future releases; there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Veritas Sales representative or the Veritas Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Veritas Sales, please seehttps://www.veritas.com.


References

Etrack : 3361883

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