VMware Backup fails with error status 4234

VMware Backup fails with error status 4234

Article: 100013583
Last Published: 2019-06-08
Ratings: 1 5
Product(s): NetBackup

Problem

Details status show the Application Resolver fails 4234 and final job error status fails with error status 200

Error Message

25/07/2014 10:06:35 AM - end Application Resolver, Stop On Error; elapsed time: 0:00:00
25/07/2014 10:06:35 AM - begin Application Resolver, End Notify Script
25/07/2014 10:06:35 AM - Info RUNCMD(pid=22904) started           
25/07/2014 10:06:35 AM - Info RUNCMD(pid=22904) exiting with status: 0        
Status 0
25/07/2014 10:06:35 AM - end Application Resolver, End Notify Script; elapsed time: 0:00:00
Status 4234
25/07/2014 10:06:35 AM - end operation

Cause

This error usually indicates connectivity or login failure to the vCenter server.

25/07/2014 10:15:36.041 [Debug] NB 51216 ncfvmwarepi 386 PID:2696 TID:2016 File ID:366 [No context] 1 [vfms_virt_log] vmwareLogger: Thread <2016> acquired lock in ~VmwareClient, level 1

25/07/2014 10:15:36.041 [Debug] NB 51216 ncfvmwarepi 386 PID:2696 TID:2016 File ID:366 [No context] 1 [vfms_virt_log] vmwareLogger: ~VmwareClient: soap memory release done

25/07/2014 10:15:36.041 [Debug] NB 51216 ncfvmwarepi 386 PID:2696 TID:2016 File ID:366 [No context] 1 [vfms_virt_log] vmwareLogger: ~VmwareClient: Lists release done

25/07/2014 10:15:36.041 [Debug] NB 51216 ncfvmwarepi 386 PID:2696 TID:2016 File ID:366 [No context] 1 [vfms_virt_log] vmwareLogger: Thread <2016> releasing lock in ~VmwareClient, level 1

25/07/2014 10:15:36.041 [Debug] NB 51216 ncfvmwarepi 386 PID:2696 TID:2016 File ID:366 [No context] 1 [vfms_virt_log] vSphereConnect: connect returned 6
25/07/2014 10:15:36.041 [Debug] NB 51216 ncfvmwarepi 386 PID:2696 TID:2016 File ID:366 [No context] 1 [vfms_virt_log] Connect failed for vc01.vmware.lab with 6
25/07/2014 10:15:36.041 [Debug] NB 51216 ncfvmwarepi 386 PID:2696 TID:2016 File ID:366 [No context] 1 [vfms_virt_log] getvSphereVmView: login failed for vc01.vmware.lab with 25
25/07/2014 10:15:36.041 [Debug] NB 51216 ncfvmwarepi 386 PID:2696 TID:2016 File ID:366 [No context] 1 [vfms_virt_log] dovSphereDisconnect: disconnect for vc01.vmware.lab completed with flags 8 and status 0
25/07/2014 10:15:36.041 [Debug] NB 51216 ncfvmwarepi 386 PID:2696 TID:2016 File ID:366 [No context] 1 [VMwareQuery::addCustomAttributes] get_custom_attribute_names failed with25 (../VMwareUriHandler.cpp:2157)

 

Solution

This indicates the backup host is having connectivity to the vCenter.

To confirm if this indeed is the issue, go into a VM policy and manually run a test query to see if error occurs and likely the same issue will occur.

Recitify the connectivity issue and test query should then work.

Common causes of communication issues include:

  • Firewalls - disable the firewall as a test, and open the necessary ports
  • Anti-virus software - disable the software as a test, and create exclusions for NetBackup
  • DNS issues - use the hosts files on affected machines as needed as a workaround
  • Unsupported or incompatible software versions - check the SCL for the installed version of NetBackup against the VMware version
 

 

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