Certain Archived Items have an Incorrect ArchivedDate and IDCheckSumHigh within the Saveset Table

Certain Archived Items have an Incorrect ArchivedDate and IDCheckSumHigh within the Saveset Table

Article: 100010163
Last Published: 2014-12-15
Ratings: 0 0
Product(s): Enterprise Vault


Certain  Archived Items have an incorrect ArchivedDate stored in Saveset Table  (within the VaultStore SQL Database).

For example, an Item is archived on the 24th of April 2012.

  1. The location on Disk is:

    Ptn X\2012\04-24\x\xx

  2. Within the Saveset table, the ArchivedDate field should be recorded as the 24th of April:

    2012-04-24 07:28:25

    However, the date is being recorded as the 23rd:

    2012-04-23 16:35:00Z

  3. If Collection is enabled, the file will then be collected under the following location:

    Ptn x\2012\04-24\x\Collection10.CAB

This problem will give the impression that the Saveset on Disk has actually been manually moved to a different location. 


A repair with EVSVR currently does not work as EVSVR is picking the date as the 23rd of April.


Error Message

Error ID 6838 can be logged in the Enterprise Vault (EV) Event log
(In this instance, Collection is Enabled)

Type:  Error
Date:  2/13/2013
Time:  4:54:13 PM
Event:  6838
Source:  Enterprise Vault
Category: Storage Online
User:  N/A
Computer: EVServer.local
Failed to recall a Saveset from its Collection.

Reason: The system cannot find the file specified.  (0x80070002)
Relative Saveset Filename: 2011\09-18\5\E34\5E347D5058FF4A96AA5453C92C72B870.DVS
Relative Collection Filename: 2011\09-18\5\Collection30171.cab
PartitionEntryID: 123458187A90D44095A62D654312E28D1q10000EV
PartitionGUID: 12345187A90D44095A62D654312E28D
Partition Root Path: E:\Enterprise Vault Stores\2011EV
Secondary Location:
Migrated File Id:
Reference: NSDR/LMF

For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=


This issue has been addressed in the following release:
Enterprise Vault 11.0.0 Cumulative Hotfix 2 Release

Applies To

The issue has been reported on the following versions of Enterprise Vault

  1. 9.0.x
  2. 10.0.x
  3. 11.0.x

Only partitions using NTFS File System have been seen to experience this issue


Etrack : 3073716

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