EVIndexing Service fails to start with warning Event ID: 41369 An error occurred while synchronizing Indexing Engine metadata for Index volume

EVIndexing Service fails to start with warning Event ID: 41369 An error occurred while synchronizing Indexing Engine metadata for Index volume

  • Article ID:100007287
  • Last Published:
  • Product(s):Enterprise Vault

Problem

Event ID: 41369 An error occurred while synchronizing Indexing Engine metadata for Index volume

Error Message

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          3/5/2012 8:15:29 PM
Event ID:      41369
Task Category: Index Admin Service
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      EVSERVER
Description:
An error occurred while synchronizing Indexing Engine metadata for Index volume  [Archive EntryId: 123456652D5E06146B518A3EF76A4208E1110000EVsite].
Error Details: Object reference not set to an instance of an object. 

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          3/5/2012 6:37:16 PM
Event ID:      41370
Task Category: Index Admin Service
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EVSERVER
Description:
An error occurred while synchronizing Indexing Engine metadata for Index volumes.
Error Details: Aborting index volume metadata synchronization as 10 consecutive errors were encountered. 

Cause

64bit folder names missing within the indexvolumes table,  causing the "Object reference not set to an instance of an object." message.
 

Solution

This issue has been addressed in the following release:

Enterprise Vault 10.0.1
https://www.veritas.com/docs/000011056

 


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