Enterprise Vault (EV) database backups fail with status 130 when using the NetBackup EV Agent

Enterprise Vault (EV) database backups fail with status 130 when using the NetBackup EV Agent

Article: 100005569
Last Published: 2015-09-24
Ratings: 1 0
Product(s): NetBackup

Problem

EV database backups fail with status 130 when using the NetBackup EV Agent

Error Message

There are no errors in the..\netbackup\logs\bpresolver log on the EV Server.

The following error exists in the ..\netbackup\logs\bpfis log on the SQL Server that hosts the EV databases:

17:10:36.656 [5696.5388] <2> onlfi_vfms_logf: ERR - bedsEnterpriseVaultInit():DLE_FindByName() for 'EV-DIR::\\Enterprise Vault Resources' Failed! (0xE00084AF:The directory or file was not found, or could not be accessed.)
17:10:36.656 [5696.5388] <2> onlfi_vfms_logf: ERR - unable to initialize the required BEDS EV interface
17:10:38.668 [5696.5388] <4> delete_mount_point: Deleted mount point C:\Program Files\Veritas\NetBackup\temp\_vrts_frzn_img_Enterprise Vault Resources_Directory DB (VMD000P3_EnterpriseVaultDirectory)_5696
17:10:38.669 [5696.5388] <8> onlfi_fim_dev_info: VfMS error 10; see following messages:
17:10:38.669 [5696.5388] <8> onlfi_fim_dev_info: Non-fatal method error was reported
17:10:38.669 [5696.5388] <8> onlfi_fim_dev_info: vfm_freeze: method: VSS_Writer, type: FIM, function: VSS_Writer_freeze
17:10:38.669 [5696.5388] <8> onlfi_fim_dev_info: VfMS method error 8; see following message:
17:10:38.669 [5696.5388] <8> onlfi_fim_dev_info: config =prov_type=0,snap_attr=0,max_snapshots=128,APP_TYPE=FS,BACKUP_TIME=1300234228,POLICY_NAME=Win_EV,NBU_CLIENT=SQLServerName,NBU_MASTER=MasterServerName,SCHED_NAME=Monthly, SCHED_TYPE=unknown,POLICY_TYPE=39,PFI_BACKUP=0,NBU_CATALOG=0,EV_ALT_CLIENT=SQLServerName
17:10:38.669 [5696.5388] <2> onlfi_vfms_logf: Extended status = 130:1:Error attempting to find volumes to snap.
17:10:38.671 [5696.5388] <16> bpfis: FTL - snapshot preparation failed - Error attempting to find volumes to snap., status 130
17:10:38.671 [5696.5388] <16> bpfis: FTL - snapshot preparation failed, status 13017:10:36.657 [5696.5388] <2> onlfi_vfms_logf: ERR - FindVolumesToSnap : Failure attempting to enumerate - 0xe00084af.

 

Cause

The cause of the status 130 is due to a mismatch of the NBU client 6.5.4 with the Master \ Media Server of 7.0.1

Solution

Upgrade the NBU client on the EV Server and SQL Server to 7.0.1 to match the Master and Media Server.


Applies To

NetBackup (NBU) 7.0 / 7.0.1 Master and Media Server

NBU Client on EV Server and SQL Server version 6.5.4

Enterprise Vault 8.0 SP4 and above (Any version of EV 8.0 and above will be affected)

SQL Server 2008 hosting the EV databases

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