Backup job fails with error "Error e00084af - The directory or file was not found, or could not be accessed".

Backup job fails with error "Error e00084af - The directory or file was not found, or could not be accessed".

  • Article ID:100005126
  • Last Published:
  • Product(s):Backup Exec

Problem

Backup job fails with error "Error e00084af - The directory or file was not found, or could not be accessed".

Error Message

Error e00084af - The directory or file was not found, or could not be accessed

The job log reveals that the 'C:\Users\Administrator\AppData\Application Data' - file folder will be iterating as below: 

Cause

The folder 'C:\Users\Administrator\AppData\Application Data' is a Junction Point set in Windows 2008 to enable backward compatibility for software built for Windows 2003/2000 Server. The path will redirect itself to the same path again. 

Solution

Open the Backup Job Properties

Select Advanced (Below the left panel title 'Settings')

Deactivate/uncheck the following two options:

- Back up files and directories by following junction points
- Back up files and directories by following symbolic links (unchecked by default)

Applies To

Windows 2008 or Windows 2008 R2 Server

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