In very rare circumstances, nbpem may use an old version of a updated policy, which may lead to unexpected results.

In very rare circumstances, nbpem may use an old version of a updated policy, which may lead to unexpected results.

Article: 100000456
Modified: 2018-02-05
Ratings: 1 1
Product(s): Appliances, NetBackup


Data Loss


After the administrator updates a policy, it is possible that nbpem may not use the updated policy in the highly unlikely event that it has already fetched the policy information during the same second as the notification of a policy update but prior to the update.  This issue was discovered during internal testing but has not been reported in the field.

This issue affects all NetBackup versions prior to 7.7 GA, including NetBackup Appliance versions prior to 2.7.1.

The formal resolution for this issue (Etrack 3856296) is included in the following releases:
  • NetBackup 7.7 GA
  • NetBackup Appliances 2.7.1, expected to be released in the fourth quarter of 2015

NetBackup 7.7 is now available - download information can be found in the Related Articles.

When NetBackup Appliances 2.7.1 is released, please visit the following link for download and README information:

Action Required

Restarting nbpem will ensure the latest policy information has been loaded.  This can most easily be accomplished by stopping and restarting NetBackup.

A hotfix is available for NetBackup and NetBackup Appliances which contains a fix for this issue - please download and apply the appropriate Attachment.

Hotfix information:


Veritas Bug ID: ET 3856546

Version:  NetBackup_7.6.1.2

Installation Location:  master server

Installation Instructions: 
Please follow the EEB Installer instructions available on

Package Contents:
Please choose the appropriate platform after download:
eebinstaller.3856546.1.AMD64.exe             Windows x64 Installation
eebinstaller.3856546.1.hpia64                HP-UX Itanium Installation
eebinstaller.3856546.1.linuxR_x86            RedHat x64 Installation
eebinstaller.3856546.1.linuxS_x86            Suse x64 Installation
eebinstaller.3856546.1.rs6000                AIX Installation
eebinstaller.3856546.1.solaris               Solaris SPARC Installation
eebinstaller.3856546.1.solaris_x86           Solaris x64 Installation

2386839113 13636900 linuxR_x86/nbpem
1704152610 56981591 rs6000/nbpem
3214958783 13695056 linuxS_x86/nbpem
3386802046 23661584 solaris/nbpem
1411070410 6856704 AMD64/nbpem.exe
1089409135 113139448 hpia64/nbpem
314587525 29829712 solaris_x86/nbpem

Recommended service state: Shut down services on the master server before applying.

    NetBackup Appliances
Please download the attached RPM and access the Related Article for instructions on applying the hotfix on an Appliance.

Best Practices:
Veritas strongly recommends the following best practices:
1. Always perform a full DR backup prior to making any changes to your environment.
2. Always make sure that your environment is running the latest version and patch level.
3. Perform periodic "test" restores.
4. Subscribe to technical articles.

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