Restores fail on backups of a Hyper-V guest where that guest has a disk type that is a "fixed size" VHD (virtual hard disk).

  • Modified Date:
  • Article ID:000127368

Description

This issue affects backups of a Hyper-V guest where that guest has a disk type that is a "fixed size" VHD (Virtual Hard Disk).

Backups of at Hyper-V Guest that contain a fixed length VHD volume will appear to succeed and exit with a status 0.  However, full VM (virtual machine) restores may not be possible and the job will fail during the restore.  In addition, restore attempts where "allow overwrite" is enabled in the restore dialog will result in the restore job deleting the existing VM before failing to restore it... resulting in a complete loss of the VM.

This issue affects NetBackup for Hyper-V 8.0 only.

Action Required

For NetBackup 8.0, an Emergency Engineering Binary (EEB) is available by contacting Veritas support, referencing this document and Etrack 3920957.  The EEB will allow future backups to be taken without issue; however, it will not change the outcome of attempted restores for any affected backups taken prior to installing the EEB.

Resolution:
Veritas Technologies LLC has acknowledged that the above-mentioned issue (Etrack 3920959) is present in the current versions listed under the Products section of this article.  Veritas Technologies LLC is committed to product quality and satisfied customers.

This issue is currently scheduled to be addressed in the next release of NetBackup.  Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Use the Subscribe to this Article link to sign up for email notification when this document is updated.

Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Veritas' plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

When the next release of NetBackup is available, please access the following link for download and README information:
 https://www.veritas.com/content/support/en_US/65050.html

Workaround:
For affected backups, there is no way to recover the VM "whole."  Single file restores may still be possible.

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)