Status 87 for Enterprise Vault backups using the 'client direct' feature when running NetBackup 7.7.3

  • Article ID:100034034
  • Modified Date:
  • Product(s):

Problem

Client direct Enterprise Vault (EV) backups (client type 39) fail after upgrading to NetBackup 7.7.3.  If the same client performs a client direct backup using a filesystem (MS-Windows) policy type, the backups complete successfully.

Note:  Client side deduplication backups should state this line in the job details; ' Using OpenStorage client direct to backup' to confirm this feature was used.

If the EV backups are performed using media server side deduplication, the backups are also successful.
 

Error Message


sts_close_handle failed: 2060057 OpenStorage Proxy Plugin Error
cannot write image to disk, media close failed with status 2060057 OpenStorage Proxy Plugin Error



The following may be seen in the nbostpxy log:

03:10:50 ERR [9052] [0000000001B48E00]: 25036: binaryMessageRead:3510, Could not receive binary message: expected 4 bytes got -1 bytes. Cause: connection reset by peer

A message similar to the follwoing may be seen in the bptm log:

03:10:49.593 [5912.10000] <4> 137:bptm:5912:ex2010.ev10.local: [INFO][proxy_get_image_prop]succeed to get the image information from the server side
03:10:49.593 [5912.10000] <2> 137:bptm:5912:ex2010.ev10.local: [DEBUG][proxy_get_image_prop]the image name is EV-CLIENT_1491462629_C1_F1
03:10:49.593 [5912.10000] <2> 137:bptm:5912:ex2010.ev10.local: [DEBUG][proxy_get_image_prop]the image date is  1491462629
03:10:50.390 [5912.10000] <16> 137:bptm:5912:ex2010.ev10.local: [ERROR][proxy_close_image_v7]CORBA::SystemException is caught in proxy_close_image_v7, minor = 1413546771, status = 2, info = system exception, ID 'IDL:omg.org/CORBA/COMM_FAILURE:1.0' TAO exception, minor code = 13 (failed to recv request response; ECONNRESET), completed = MAYBE
03:10:50.390 [5912.10000] <2> set_job_details: Tfile (137): LOG 1491462650 32 bptm 5912 sts_close_handle failed: 2060057 OpenStorage Proxy Plugin Error
03:10:50.390 [5912.10000] <2> send_job_file: job ID 137, ftype = 3 msg len = 92, msg = LOG 1491462650 32 bptm 5912 sts_close_handle failed: 2060057 OpenStorage Proxy Plugin Error
03:10:50.406 [5912.10000] <32> bp_sts_close_target_image: sts_close_handle failed: 2060057
03:10:50.406 [5912.10000] <2> set_job_details: Tfile (137): LOG 1491462650 32 bptm 5912 cannot write image to disk, media close failed with status 2060057
03:10:50.406 [5912.10000] <2> send_job_file: job ID 137, ftype = 3 msg len = 96, msg = LOG 1491462650 32 bptm 5912 cannot write image to disk, media close failed with status 2060057
03:10:50.406 [5912.10000] <32> i_bp_sts_close_target_image: cannot write image to disk, media close failed with status 2060057


The bpbrm log may show:

03:10:51.874 [9772.3224] <2> bpbrm wait_for_child: child exit_status = 87
03:10:51.874 [9772.3224] <2> bpbrm kill_child_process_Ex: start

 

Cause

When EV compressed backups using 'client direct' the plugin layer experiences a problem terminating the job prematurely.
 

Solution

Veritas Technologies LLC has acknowledged that the above-mentioned issue (Etrack 3915468) is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.

The formal resolution for this issue is included in the following release:
•    NetBackup 8.0
 
More information on NetBackup 8.0 is available at the following link:
https://www.veritas.com/content/support/en_US/15143.html

Workaround:
If this issue is experienced with NetBackup 7.7.3, please contact Veritas technical support, referencing this document and Etrack 3915467 to receive an Emergency Engineering Binary (EEB) bundle containing a fix for this issue.

An alternative work around is to not use 'client direct' for EV backups while at NetBackup 7.7.3, unless the EEB is applied.

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