Backup Exec Remote Agent crashes during backup of VMware virtual machines

  • Article ID:100033800
  • Last Published:
  • Product(s):Backup Exec

Problem

Backup Exec Remote Agent (beremote.exe) crashes during the backup of virtual machines.

Error Message

Application Error    
"Faulting application name: beremote.exe, version: 16.0.1142.1009, time stamp: 0x585852f0
Faulting module name: gvmomi.dll, version: 10.0.0.33024, time stamp: 0x56be6a79
Exception code: 0xc0000005
Fault offset: 0x0000000000009300
Faulting process id: 0x1f9c

Cause

This issue is caused by a known issue in the VMware VDDK.
http://pubs.vmware.com/Release_Notes/en/developer/vddk/65/vsphere-vddk-65-release-notes.html#knownissues

"VDDK crashes after disk open call and session login attempt.

When trying to retrieve the NFC ticket for a disk after VixDiskLib_OpenEx, VDDK crashes intermittently (due to a null pointer read in gvmomi) when it attempts a session login to vCenter Server. The fix will appear in a future release."

Solution

This issue is resolved in Backup Exec 20.

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