End of Support for Prior Appliance Versions

  • Article ID:100038921
  • Modified Date:
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Description

The current version of NetBackup Software is 3.1.  If you currently have maintenance with Veritas, an upgrade may be provided at no charge.  You may verify your eligibility and download the current version at our Entitlement site.

If you have additional questions or need assistance please contact your reseller or Veritas Sales/Customer Care.

 
Technical Support:
Veritas will End of Life the earlier releases of these products including any Maintenance Packs and/or patches for each version, in all released languages. Extended Technical support and content updates for customers with current Maintenance Support will be available according to the dates listed in the tables below.  This notice describes the timelines for the delivery of support services for these versions that have reached their End of Life.

Appliance Hardware

This chart shows the end of support life for the appliance hardware.  The lifecycle for the installed software is based on the second chart.
Model Start of Sale End of Sale End of Support Life (EOSL)
5000 October 4, 2010 March 1, 2012 January 20, 2017
5020 February 7, 2011 May 6, 2013 May 21, 2018
5030 May 6, 2013 December 1, 2015 December 31, 2020
5200 December 1, 2010 April 1, 2012 January 20, 2017
5220 July 1, 2011 August 5, 2013 August 14, 2018
5230 May 6, 2013 December 31, 2016 January 31, 2022
5240 July 4, 2016 TBD TBD
5330 March 2, 2015 TBD TBD

 Appliance Software

This chart shows the end of support life for the appliance software.  The lifecycle for the hardware is based on the first chart.
 
Appliance Software Version End of Standard Support (EOSS) End of Support Life (EOSL)
NBA 3.0 March 26, 2020 March 26, 2022
NBA 2.7x May 5, 2019 May 5, 2021
NBA 1.1 - 2.6.1.2 February 1, 2017 February 1, 2017
     
PD 1.4.5 TBD TBD
PD 1.2 - 1.4.4 September 30, 2014 September 30, 2014
PD 6.6.0.2 September 30, 2014 September 30, 2014
     


*Appliance Models must have both an active support contract for the appliance as well as an active support contract for a SUPPORTED software version in order to receive technical support. Otherwise, the lesser EOSL date of the software or hardware will apply.
Technical Support Definitions:
End of Life Begin:  
  • The End of Life Begin (EOLB) date is typically the general availability/effective date of the subsequent Major Release.
  • The End of Life Begin date may also be any date that Veritas chooses to discontinue a product line entirely.
 
End of Standard Support:
  • The End of Standard Support (EOSS) date is the final date Standard Support is provided for the End of Life (EOL) product.
  • At no point will Standard Support be provided for more than a certain number of product releases, typically the 2 or 3 most current Major Releases. In other words, Standard Support is only available for the most current Major Release and the previous 1 or 2 Major Releases before the most current. In the event this occurs, Veritas will post the updated End of Life (EOL) milestone dates for the End of Life (EOL) product on the Veritas End of Life (EOL) website and the End of Life (EOL) product reaches End of Standard Support (EOSS).
  • Standard Support for the product becomes available for purchase on the product’s general availability/effective date.
  • During the Standard Support phase, Veritas will generally deliver full technical support, including new bug fixes and patches for the product to establish or restore substantial conformity with the product’s documentation, all in accordance with your support agreement and applicable support policies.
 
End of Support Life:
  • The End of Support Life (EOSL) date is the date after which no support of any kind is available for the End of Life (EOL) product.
  • For products that offer Extended Technical Support, the End of Support Life (EOSL) date is the final date that Extended Technical Support (if purchased) is provided for the End of Life (EOL) product.
  • For products that do not offer Extended Technical Support, the EOSS date is the EOSL date.
 
Extended Technical Support: 
  • Veritas strongly recommends you upgrade to the most current product release.
  • At its discretion, Veritas may offer Extended Technical Support for certain products for an additional fee. The purpose of Extended Technical Support is to allow you additional time to receive support from Veritas on an older (past EOSS) product release in order to migrate to a current product release.
  • You must have an active support agreement for Essential Support or Basic Maintenance on the affected product for which you want to purchase Extended Technical Support.
  • Extended Technical Support generally consists of providing known and existing bug fixes and patches.
  • Extended Technical Support, if offered, can be purchased in 1-year increments until the EOSL date, typically for at least 2 years following EOSS, as stated in the relevant product’s EOL subsection
 
Notes: 
  • A Major Release for the Enterprise Backup and Recovery product family is a Single-Dot Release.
  • Standard Support is only available for the three (3) most current Major Releases.
 
We would also recommend you periodically check our website by selecting your product, then release details, for information with respect to End of Life and End of Support Life for your specific Licensed Software.
 
Veritas End of Life Policy: https://www.veritas.com/content/support/en_US/terms/support-fundamentals.html
 
 

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