Unable to Save Report in OpsCenter

  • Article ID:100032586
  • Modified Date:
  • Product(s):

Problem

Not able to save any type of reports in OpsCenter.  Attempts to save fail with the following error message:

User-added image

Error Message

OpsCenter-10860:Failed to add report to the tree


Additionally, both of the following error messages will be found in the <install_path>\OpsCenter\Server\logs\58330-423*.log file :
 
OpsCenter-10860:Failed to add report to the tree.
And
Caused by: java.sql.SQLException: SQL Anywhere Error -306: Deadlock detected 

Solution

Veritas Technologies LLC is aware that the above-mentioned issue (Etrack 3876391) is present in the current version(s) of the product(s) mentioned in this article. Veritas is committed to product quality and satisfied customers.  This issue was scheduled to be included in the following release:

  • NetBackup OpsCenter 8.0

When this release is available, please access the following link for download and README information:
 https://www.veritas.com/content/support/en_US/58596.html

Please note that Veritas reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Veritas' plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Workaround:
If this issue is experienced with OpsCenter 7.7.3, please access download and apply the hotfix attached to this article.

If this issue is experienced with OpsCenter 7.7.2 and upgrade is not feasible, please contact Veritas technical support, referencing this document ID and Etrack 3876390 to obtain an Emergency Engineering Binary (EEB) bundle containing a fix for this issue.

Hotfix information:
Bug ID: ET 3889309

Version:  NetBackup_7.7.3

Installation Location:  OpsCenter server

Installation Instructions: Please follow the instructions available in the included README file.

Package Contents:
Please choose the appropriate platform after download:
OpsCenter_LinuxR_x86_x86_64_773EEB_ET3889309_1.tar.gz   RedHat x64 Installation
OpsCenter_LinuxS_x86_x86_64_773EEB_ET3889309_1.tar.gz   Suse x64 Installation
OpsCenter_windows_AMD64_773EEB_ET3889309_1.zip          Windows x64 Installation


Checksums:
1917769202 2448374 all/OpsCenter_LinuxR_x86_x86_64_773EEB_ET3889309_1.tar.gz
3373582905 2448378 all/OpsCenter_LinuxS_x86_x86_64_773EEB_ET3889309_1.tar.gz
1183302495 2450381 all/OpsCenter_windows_AMD64_773EEB_ET3889309_1.zip


Recommended service state:  Please shut down OpsCenter before installing this EEB.

Downloads

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