NetBackup 7.7.2 and 7.7.3 NDMP accelerated backups can fail with status 13

  • Modified Date:
  • Article ID:000111380

Problem

NDMP accelerated backups using NetBackup 7.7.2 (including NetBackup Appliances 2.7.2) can fail with status 13.

Error Message

The /usr/openv/netbacku/logs/bpdbm log on the master will show errors similar to the following:

03:40:52.795 [9476.7900] <8> NBE_CatImage::ndmp_addNode: duplicate NODE for inode 7838707
03:40:52.795 [9476.7900] <16> NBE_CatImage::DataMatches: createtime changed for inode 7838707 (old: 1461588871, new 1461919572)
03:40:52.920 [9476.7900] <32> Function: NBE_CatImage::ndmp_addNode: File: ../nbe_cat_image.cpp Line: 1803: invalid input data,
03:40:52.920 [9476.7900] <16> add_files_alt: Error adding file rec 13
03:40:52.982 [9476.7900] <2> process_request: request complete: exit status 13 file read failed; query type: 78


In the NetBackup activity monitor, the Detailed Status tab of the backup job will show status 13 (file read failed):

05/03/2016 03:40:53 - Error bpbrm (pid=90587) db_FLISTsend failed: file read failed (13)
 

Solution

Veritas Technologies LLC has acknowledged that the above-mentioned issue (ETrack 3875451) is present in the current version(s) of the product(s) mentioned in this article. Veritas Technologies LLC is committed to product quality and satisfied customers.  This issue was scheduled to be included in a future release of NetBackup.
 
Workaround:
If this issue is experienced with NetBackup 7.7.3 or NetBackup Appliances 2.7.3, please download and apply the appropriate hotfix attached to this document to all media servers.  More information on how to install can be found in the linked Related Articles.

If this issue is experienced with NetBackup 7.7.2 or NetBackup Appliances 2.7.2 and upgrade is not feasible, please contact Veritas technical support, referencing this document and Etrack 3889459 to receive an EEB bundle containing a fix for this issue.

Before applying a hotfix or EEB, it is necessary to remove the old tracklog (for this filer and backup policy combination) on the master and media server as the old tracklog could still be referenced:

Master: /usr/openv/netbackup/db/track/<master_server>/<storage_server>/<netapp_filer>/<policy>/
Media:  /usr/openv/netbackup/track/<master_server>/<storage_server>/<netapp_filer>/<policy>/

Hotfix information:

Veritas Bug ID: ET 3890236

Version:  NetBackup_7.7.3

Installation Location:  media server (including master servers acting as media servers)

Installation Instructions: Please follow the EEB Installer instructions available on https://www.veritas.com/docs/000035801

Package Contents: Please choose the appropriate platform after download:
eebinstaller.3890236.3.hpia64                HP-UX Itanium Installation
eebinstaller.3890236.3.linuxR_x86            RedHat x64 Installation
eebinstaller.3890236.3.linuxS_x86            Suse x64 Installation
eebinstaller.3890236.3.rs6000                AIX Installation
eebinstaller.3890236.3.solaris               Solaris SPARC Installation
eebinstaller.3890236.3.AMD64.exe             Windows x64 Installation


Checksums:
4160767006 9815388 linuxR_x86/ndmpagent
3028049680 23139483 rs6000/ndmpagent
4155227242 7401696 linuxS_x86/ndmpagent
571241576 4022800 solaris/ndmpagent
630484801 1552896 AMD64/ndmpagent.exe
3653253193 19177744 hpia64/ndmpagent


Recommended service state: Prior to installing this EEB, please clear track logs on the master and all media servers.
Ensure no backup activity is taking place while installing this EEB.

Terms of use for this information are found in Legal Notices.

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