NetBackup 7.7.3 upgrade on Linux reports "No such file or directory"

Problem

While upgrading to NetBackup 7.7.3, the installer displays warnings stating "remove failed: No such file or directory."

Error Message

The warnings are issued when uninstalling the previous version of the NetBackup software, e.g.

INFO: Uninstalling previous SYMCnbclt package.

warning: file /usr/openv/netbackup/help/bp/Tutorial: remove failed: No such file or directory
warning: file /usr/openv/netbackup/help/bp/Restore_tir: remove failed: No such file or directory
warning: file /usr/openv/netbackup/help/bp/Restore_raw: remove failed: No such file or directory
warning: file /usr/openv/netbackup/help/bp/Restore_backup: remove failed: No such file or directory
warning: file /usr/openv/netbackup/help/bp/Restore_arch: remove failed: No such file or directory
...

Cause

These warnings appear on systems running Red Hat Enterprise Linux 7 or SUSE Linux Enterprise Server 12. These platforms include an updated version of the rpm command that, when uninstalling the previous RPM package, warns if a file that it is supposed to delete is not present.

Prior to uninstalling the RPM package, the NetBackup installer moved the files in question to a backup location, so they no longer have the names and locations that the rpm command expected. For example, earlier in the upgrade process, the installer printed the following message about the netbackup/help directory:

Saving .../netbackup/help as help.7.7.2
 
Because the installer renamed the help directory, the rpm command is unable to find any files in a directory named help.

Solution

It is safe to ignore these warning messages.


Veritas Technologies LLC has acknowledged that the above-mentioned issue (ETrack 3880526) is present in the current version(s) of the product(s) mentioned in this article.  Veritas Technologies LLC is committed to product quality and satisfied customers.  This issue was scheduled to be addressed in a future maintenance release or update of the product.

Please note that Veritas Technologies LLC reserves the right to remove any fix from a targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Veritas Technologies LLC's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

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