Unable to create Quantum Dxi Storage server

Problem

Cannot add a new Quantum DXI Storage Server to the NetBackup environment.

Error Message

nbdevconfig -creatests -storage_server myownquantumdxi -stype Quantum -media_server mymedia.example.com

Could not connect to storage server.  Please verify that ( myownquantumdxi) is a valid storage server of the required type and is reachable on the network. If an OpenStorage plug-in is required for this storage server, verify it is installed.
Failed to create storage server myownquantumdxi, host is unreachable

Check the admin log  which shows:
(e.g. located on a UNIX master server at /usr/openv/netbackup/logs/admin)
14:21:24.767 [5838] <2> dsml_populate_stslist: num_stservers = 1
14:21:24.767 [5838] <2> dsml_populate_stslist: stservers[0].name = myownquantumdxi
14:21:24.767 [5838] <2> dsml_populate_stslist: stservers[0].server_type = Quantum
14:21:24.767 [5838] <2> dsml_populate_stslist: stservers[0].access_media_server = mymedia.example.com
14:21:24.767 [5838] <2> dsm_create_storageserver: reason  #create sts=
14:21:24.767 [5838] <2> dsm_create_storageserver: Calling dsm->createStorageServer()
14:21:25.571 [5838] <16> dsm_create_storageserver: Could not connect to storage server.  Please verify that ( myownquantumdxi) is a valid storage server of the required type and is reachable on the network. If an OpenStorage plug-in is required for this storage server, verify it is installed.
14:21:25.571 [5838] <16> dsm_create_storageserver: ServiceException: method=getStorageServerInfo():2086 class=RemoteDiskServiceMgr service=RemoteDiskService host= mymedia errorDomain=RDSM errorCode=2055040 errorText=dpg-quantumdxi
14:21:25.583 [5838] <16> nbdevcommon: (-) Translating RDSM_ERR_STSX_SERVERNOT_EXIST(2055040) to 47 in the NetBackup context

Cause

A few reasons that can cause this issue:

1. Quantum OST plugin is not installed
2. Host is not reachable by the NetBackup server
3. Name resolution issue.

Solution

Check to see if OST plugin is installed:

1. bpstsinfo -pi

shows the plugin is installed:

        Plugin Name: libstspiQuantumMT.so
        Prefix: Quantum
        Label: Quantum OST plugin
        Build Version: 11
        Build Version Minor: 1
        Operating Version: 11
        Vendor Version: 3.1.1.2936 Quantum plugin (Redh

        Plugin Name: libstspiDataDomainMT.so
        Prefix: DataDomain:
        Label: Data Domain Plugin
        Build Version: 11
        Build Version Minor: 1
        Operating Version: 11
        Vendor Version: 3.1.1.0-513706

2. Make sure the storage server name being used is correct in Quantum dxi server,  To check, run syscli on the Quantum Dxi console:

syscli --list storageserver

Output data:
  List of storage servers:
  Total count = 1
  [Storage server = 1]
    Server name = myquantumdxi
    LSU count = 1
    Max connections = 300
    Active connections = 0
    Backup images = 0
    Description =
    Concurrent op dup = disabled
    Allowed replication targets =

Command completed successfully.

3. If a firewall is involved please ensure the following ports are opened to connect to the Quantum Dxi via OST:
3095, 3096, 3097, 3098, 3099, 3100, 3101, 3102, 10001, and 10002.

Once the above information is verified, re-run the command in the following format as recommended by Quantum should allow it to complete:

/usr/openv/netbackup/bin/admincmd/nbdevconfig -creatests -storage_server <storage-server>_dxi.FQDN.Name  -stype Quantum -media_server <Media Server>

e.g.

/usr/openv/netbackup/bin/admincmd/ nbdevconfig -creatests -storage_server myquantumdxi_myquantumdxi.example.com  -stype Quantum -media_server mymedia.example.com

Storage server myquantumdxi_myquantumdxi.example.com has been successfully created

This method will future the NetBackup configuration should the IP address of the Dxi server changes in the future.

The use of <storage-server>_IPAddress also works but not recommended as if the IP address of the Dxi server changes in the future, this will cause the storage server to go down in NetBackup.
 

4. If the following error is encountered:

authorization failure(2060029)

To authenticate OST devices on a media server, you must create OST user credentials on the Quantum device. After you create the OST user credentials, enter them in the backup application to authenticate OST devices on the media server

Be sure the Quantum account used by NetBackup is an OST user account.  Refer to Quantum documentation for information on creating the required user account.